Steep

Shipping Policy

We grind to order in Karachi and ship nationwide. Here is exactly when your coffee is ground, when it leaves us, and when to expect it.

Last updated 7 October 2026

Ground to order

We do not grind coffee until it is sold. Every order is ground and sealed in Karachi after you place it, which is why dispatch takes a day or two rather than an hour. Coffee starts losing itself the moment it is ground, so the short wait is the point.

Your pouch is stamped with its roast date, not a generic expiry sticker. We recommend drinking it within eight weeks of that date, and within two weeks of opening the pouch.

Because of that, and for food safety, ground coffee is a final sale: once it has been ground to your setting it cannot be un-ground or resold, so it cannot come back on a change of mind. Cancelling before it is ground costs you nothing, and anything that arrives damaged, wrong or stale is still put right - see our Returns Policy.

Dispatch

  • Orders placed before 2pm PKT on a working day are ground and packed the same day and usually handed to the courier within 1 to 2 working days.
  • Orders placed after 2pm, on Sunday, or on a public holiday join the following working day’s batch.
  • Ground coffee is ground immediately before packing, to the grind you chose at checkout. Whole bean is packed straight from the cooling tray.

You will get a message on WhatsApp with your tracking number once the parcel is collected. If you have not heard from us within three working days of ordering, please chase us - something has gone wrong and we would rather hear about it.

Delivery estimates

Counted in working days from dispatch, not from when you ordered. These are the courier’s estimates and are not guaranteed.

Karachi
1 – 2 working days
Lahore, Islamabad, Rawalpindi, Faisalabad
2 – 4 working days
Other major cities
3 – 5 working days
Smaller towns, interior Sindh and Balochistan, AJK, Gilgit-Baltistan
5 – 8 working days

Deliveries slow down noticeably around Eid, Muharram, Ramadan and long public holiday weekends, and can be suspended entirely during strikes, protests, flooding or other disruption on the routes. We will tell you if we know your parcel is affected.

Shipping charges

Shipping is calculated at checkout based on your delivery address and shown to you in full before you confirm the order. All prices and charges on our shop are in Pakistani Rupees (PKR).

Cash on delivery

Cash on delivery is available across most of Pakistan. A few things worth knowing:

  • Please have the exact amount ready. Riders frequently cannot make change.
  • You may open the parcel to check the contents are correct and undamaged. You may not brew the coffee and then decide.
  • A COD surcharge may apply and, where it does, it is shown at checkout before you confirm.
  • If a COD parcel is refused at the door or nobody is reachable, the courier returns it to us and we bear the cost both ways. We may ask for advance payment on future orders from the same number or address.

Addresses and failed deliveries

Please give a complete address with a nearby landmark and a phone number that is switched on. Couriers in Pakistan will call before attempting delivery, and an unreachable number is the single most common reason a parcel comes back to us.

  • Couriers normally make two or three attempts before returning a parcel.
  • If you need to correct an address, message us on WhatsApp immediately. We can usually change it before dispatch and rarely after.
  • Where a parcel is returned because the address was wrong or nobody could be reached, we will happily send it again once you cover the return and re-delivery charges.

Damage in transit

Our pouches are foil-lined with a one-way valve and travel well, but parcels do occasionally get crushed. If yours arrives damaged, photograph it before opening and send the photos to us within 48 hours of delivery. See our Returns Policy for what happens next.

Areas we do not reach

We ship within Pakistan only. We are not shipping internationally yet. If your courier cannot service your area, we will contact you and refund the order in full rather than leave it sitting with us.

Getting in touch

For anything about an order in progress, WhatsApp is by far the fastest route - +92 370 5961921. You can browse what is currently in stock on our shop.